Ensure Internetworking Protocol (IP) address and Fully Qualified Domain Name (FQDN) are not included in the compatibility view list. The compatibility view settings can be accessed in Internet Explorer's Tool menu. Contact your administrator to change the browser settings to non-compatibility view." " The Cisco Finesse Desktop is not supported in compatibility view. If Internet Explorer with Compatibility View enabled or with a document emulation mode other than Edge mode, the Finesse desktop displays the error message: UCCX 11.0(1) SU1 introduced a new serviceability enhancement that allows you to identify if an unsupported compatibility view setting on Internet Explorer is used. Since the inception of Finesse on UCCX 10.0, compatibility view has not been supported.
This causes issues with the Cisco Unified Intelligence Center (CUIC) Live Data gadgets, spike in Central Processing Unit (CPU), etc. The Finesse Supervisor and Agent Desktop allowed the support for compatibility view in the earlier releases since 10.0. The term 'Compatibility View' or 'Internet Explorer Compatibility View' refers to IE's implementation of a compatibility mode.
Compatibility view on internet explorer 11 software#
Examples of the software that use the mode are operating systems and Internet Explorer (IE). ProblemĪ compatibility mode refers to a software mechanism in which a software emulates an older version of software in order to allow obsolete software or files to remain compatible with the computer's newer hardware or software. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on UCCX Versions 10.0 and later with Finesse Desktop. Prerequisites RequirementsĬisco recommends that you have knowledge of UCCX Versions 10.0 and later with Finesse Desktop. This document describes an issue that is encountered with Cisco Unified Contact Center Express (UCCX) when an unsupported browser is used for the Finesse Agent or Supervisor Desktop and also provides the diagnosis and workaround for the issue.